General Policies

** You must make a payment at the time of registration to secure your class(es)**

• Days and pools may change due to unforeseeable circumstances
• We do our best to ensure minimal instructor absences from our classes. In a situation where a substitute may not be found we reserve the right for your safety to cancel this class. We will make all attempts to reschedule a missed class that occurred as a result of our absence or make alternate arrangements (including but not limited to a credit).
• Pool Foulings are something that we cannot control. Please note that if the pool is open, there will still be a water safety class. Water Safety is part of the Red Cross curriculum. We are constantly teaching water safety and will take advantage when we are able to dedicate an entire class to learning safety.

Refund Policy

• If classes have not yet started but you have been confirmed you will be charged an administrative handling fee of $25.00.
• We do not give refunds after the 3rd class. If you cancel prior to the 3rd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours of the 3rd class scheduled will be charged.

  If classes have not yet started but you have been confirmed you will be charged an administrative handling fee of $25.00.

• We do not do make-up classes for missed classes on the students behalf.

AMATEUR ATHLETIC WAIVER AND RELEASE OF LIABILITY

In consideration of being allowed to participate in any way in the Learn to Swim Thunder Bay Inc. Athletic /sports program, related events and activities, the undersigned acknowledges, appreciates, and agrees that:

1. The risk of injury from the activities involved in this program is significant, including the potential for permanent paralysis and death, and while particular rules, equipment, and personal discipline may reduce this risk, the risk of serious injury does exist; and,

2. I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and,

3. I willingly agree to comply with the stated and customary terms and conditions for participation. If however I observe any unusual significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of the nearest official immediately; and,

4. I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE AND HOLD HARMLESS Learn to Swim Thunder Bay, their officers, officials, agents and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event ("Releasees"), WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE.

COVID-19 Policy

Lessons will be Offered in the Following Formats:

• Private lessons (1:1)
• Semi Private Lessons 1:2 and 1:3 (students in the same cohort)

Spectators at Swimming Lessons

We know everyone loves to watch their swimmers learn! However, please follow these safety steps when coming to lessons.

• 1 guardian allowed on deck per swimmer.
• The guardian and accompanying siblings are required to wear a mask.

Changing Rooms, Bathrooms & Showers

Although Bathrooms and Changing rooms will be available, please have swimmers come changed for lessons. Should a wait-line form, families will wait outside the bathroom and follow all Social Distancing Protocols. Please have all swimmers leave immediately once their lesson is finished and they are changed.
Please have swimmers bathe at home after lessons to reduce the time spent in the facility. Showers and hot tubs will be closed. All lesson equipment will be cleaned at the end of each lesson.

Social Distancing

Social Distancing is to be practiced by all members of Learn to Swim while on the pool deck. However, Instructors are able to hold swimmers that require a hands-on teaching approach, while in the water..

PPE

Masks are required by families and swimmers on deck and in the pool area. When the swimmer's lesson starts, they are able to remove their mask.
CDC shows that COVID-19 does not survive in water and that chlorine is a disinfectant.
Learn to Swim Inc. Thunder Bay Instructors are required to wear masks or face shields at all times.

Learn to Swim Thunder Bay Inc. staff & families must stay home if:

• Experiencing flu-like symptoms
• Have been in contact with anyone with flu-like symptoms.
• Have been in contact with anyone that has tested positive for COVID-19
• Have travelled out of the country without a 14 day isolation

Tracking

Attendance of Learn to Swim Thunder Bay Inc. members will be taken to trace potential cases .

Makeup Lessons and Credits

Learn to Swim Thunder Bay Inc. will not be offering Makeup lessons due to Covid-19 restrictions.
Credits will be given to clients for instructor absences.